The Frictionless Guest App is designed for lodging professionals who want to elevate their guests’ experiences by offering curated local recommendations. From unique restaurants to hidden shopping gems, the app allows guests to explore authentic local places, all based on the personal recommendations of their hosts. Lodging professionals save time, avoid repeating the same information, and ensure that every guest, regardless of their arrival time, gets access to the best the area has to offer. The App provides an opportunity to create meaningful connections, improve customer loyalty, and boost ROI, all while helping guests “live like locals” during their stay.
Frictionless Guest App
The Frictionless Guest App is designed for lodging professionals who want to elevate their guests’ experiences by offering curated local recommendations.
Their Challenge
Lodging professionals face the repetitive challenge of providing the same recommendations and answering the same questions for each new guest.
As guests increasingly expect personalized, local experiences, it becomes harder for lodging providers and staff to maintain the level of service required, especially with new or temporary employees.
Traditional methods like printed guides or one-on-one conversations are time-consuming and often inefficient, leading to missed opportunities for creating memorable guest experiences.
The goal was to find a solution that could empower staff, save owners time, and ensure every guest had access to quality local recommendations, ensuring a fantastic stay and repeat bookings.
Our Solution
The Frictionless Guest App is a powerful mobile platform allowing busy lodging professionals to share personalized local recommendations with their guests effortlessly.
After a simple setup process, lodging hosts can add their favorite local spots to the app’s dashboard, giving their guests access to personalized recommendations and private, unpublicized specials only available to their guests, ensuring excellent experiences off site.
By providing curated suggestions directly to guests’ phones, the app reduces repetitive questions and empowers even new staff to deliver consistent VIP-level service.
The flexibility of the app also allows hosts to update recommendations at any time, ensuring that all information is always fresh and relevant.
The app creates a relationship between the host and guest, making guests feel like VIP’s even during the busiest of seasons. These curated, personal recommendations to guests increase return visits and improve guest loyalty.
Project Results
- Time Savings: Significantly reduce repetitive questions for local recommendations.
- Improved Guest Experience: Curated recommendations result in more positive feedback and reviews from guests.
- Enhanced Staff Performance: New staff consistently deliver high-quality service and recommendations to guests.
- Increased Loyalty: Boosted guest return bookings through providing quality, memorable off-site experiences.
- Higher ROI: Increased guest satisfaction leads to return visits, stellar reviews, and revenue growth.